Foundation framework to drive results
We helped start a true cultural shift around how digital products and features are researched, designed, and refined. By overhauling the product design practice, we enabled the company to launch several products faster than before and with a greater focus on customer needs and sustainability. Teams could design features and respond to changes in close coordination with business and IT partners.
Most importantly, this work laid the foundation for ongoing transformation throughout the company. It put focus on enabling teams to bring customer-experience-driven design into their product development process. AmerisourceBergen continues to innovate and spread the mindset throughout the organization.